QUALITY FUELS

WHEN YOU NEED THEM

Santoro Oil Service Technician onsite at a customer's home

SERVICE PLANS

Keep your boiler or furnace running smoothly with Santoro

A Service Plan from Santoro Oil ensures that your heating system gets the periodic preventative maintenance it needs to run smoothly. Currently, we offer two different full-service protection plans to cover your heating equipment (Deluxe and Supreme) with varying degrees of increased coverage to all customers on automatic delivery. We also offer our new TankGuard® program which provides protection for your fuel oil tank.

OUR MOST POPULAR SERVICE PLAN WITH CUSTOMERS

  • Inspection, cleaning, lubricating, and adjusting the oil burner and controls every 12 months or 800 gallons, whichever is greater.
  • Thorough inspection of Boiler/Furnace interior and exterior surfaces, plus inspection of the firebox area.
  • Replacement of standard air filters, oil filters and the nozzle every 12 months or 800 gallons, whichever is greater.
  • Efficiency test performed with proper instruments for maximum efficiency.
  • The necessary repair or replacement of all parts and controls needed for maximum efficiency and safe operation of your heating equipment, including labor, as listed below:

A Santoro Oil technician will thoroughly clean and tune your system and perform an efficiency test. If any of the covered parts are defective due to normal wear and tear, we'll replace them. Free replacement of burner or control parts that become defective due to normal use is included. We'll perform an annual tune-up on your oil-fired boiler or furnace, including replacement of the following parts at no cost if they are worn from normal usage:

  • Standard Air Filters
  • Anti Hum Device
  • Blast Tube
  • Burner Coupling
  • Burner End Cone
  • Burner Switch
  • Cad Cell Assembly
  • Cad Cell Eye
  • Cad Cell Relay
  • Combustion Fan
  • Combustion Head
  • Delayed Oil Valve Coil
  • Electrode Assembly
  • Fill Cap
  • Firomatic Switch
  • Flare Fittings
  • Flue Pipe
  • Fuel Oil Filter Cartridge
  • Gauge Glass & Washer
  • Glass Gauge
  • Ignition Leads
  • Ignition Transformer
  • Mounting Flange Gasket
  • Nozzle
  • Nozzle Adapters
  • Nozzle Assembly
  • Nozzle Line
  • Oil Burner Motor
  • Oil Burner Pump
  • Oil Burner Strainer
  • Solenoid Valve
  • Tank Gauge
  • Thermostat (heat only)
  • Transformer
  • Unifil Adapter
  • Vent Cap

Please Note: Oil lines are not covered by ANY of our service plans. Water parts are not covered by this particular service plan. For additional coverage on water parts please see our Supreme Service Plan.

Supreme Service Plan Details

The Supreme Plan provides the same annual maintenance as the Deluxe Plan and extends your coverage to include components of the distribution system. The Supreme Plan covers all the parts covered by the Deluxe Plan plus the following:

  • Air Scoop
  • Ball Valves
  • Blower Bearings
  • Boiler Drain
  • Circulator (complete)
  • Circulator Relay (SR501)
  • Combustion Chamber
  • Expansion Tank
  • High Vents
  • Hydrolevel 3250 Aquastat
  • Hot Water Mixing Valve
  • Honeywell L7224U Aquastat
  • Low Water Cut Off
  • Pressure Reducing Valve
  • Purge Valve
  • Radiator Vents
  • Relief Valves
  • Tank Gate Valves
  • Water Feed Valve
  • Water Flow Check Valve
  • Zone Valve Complete

Please Note: Oil lines are not covered by ANY of our service plans.

Oil Fired Water Heater Plan

We'll perform an annual tune-up on the water heater and replace covered parts that are worn through normal wear and tear. This plan is available ONLY with a service contract for a boiler or furnace.

  • Aquastat
  • Barometric Draft Damper
  • Burner Coupling
  • Burner End Cone
  • Burner Fan
  • Burner Motor
  • Cad Cell
  • Emergency Switch
  • Firomatic Oil Valve
  • Firomatic Thermal Switch
  • Flue Pipe
  • Fuel Oil Filter
  • Fuel Oil Pump
  • Temp/Pressure Relief Valve
Oil Tank Protection Plan

Oilheat storage tanks are durable and well designed, but they eventually need to be replaced. Santoro Oil helps customers reduce the cost of replacing their Oilheat storage tank through our Tank-Guard® Program. If your oil tank leaks, we will replace it with a standard tank (up to 330-gallon capacity) at a small fee. Any permit fees and/or code upgrades are not included in this plan. For an additional level of protection, we have introduced a tank tray that can be installed under the tank to catch any oil spills, leaks, or drips.

For details visit the Tank Protection section of our Oil Tank page.

Notes:

1.) All oil supply and return lines between the oil supply tank and oil burner are not covered by any service plan. However, to have any service plan your oil line MUST be protected per Massachusetts Codes 527 CMR 4.04e.


2.) No policy will be issued for outdated and/or obsolete equipment which will be determined by Santoro Oil inspectors.

Service Plan Terms & Conditions

The Service Plans offered are intended for the ordinary residential or comparable-sized commercial burner. These plans are only available to customers who are on automatic delivery and purchase their entire heating fuel requirements, with a minimum of 450 gallons annually, from Santoro Oil and its affiliates. Santoro Oil has the right to cancel this agreement without notice if your account is more than 30 days past due.

Each Service Plan is effective for one full year from date of acceptance. The annual tune-up of the burner may be performed at the end of the plan year.

It is agreed that if any tax or other charges are imposed by a government authority with respect to sale, delivery or use of products covered under this agreement, it will be added to the price to be paid by the customer.

Your service plan will be automatically renewed for a like term unless you request otherwise. Such renewal shall be subject to any price changes made by Santoro Oil and its affiliates. This agreement is not written on a prorated basis and no refund will be given if canceled prior to the expiration date. We reserve the right to rescind or cancel this agreement without notice if any of the conditions set forth are not met.

Charges for labor and/or parts arising from service performed prior to acceptance of this agreement may only be covered at the sole discretion of Santoro Oil and its affiliates. A surcharge can be assessed for Saturday cleaning appointments.

Emergency service is defined as having no heat or hot water.

Service Plan Exclusions

Service plans do not cover parts or labor when failure is due to the following:

  • Customer leaving switch off or setting the thermostat low to operate the unit
  • Frozen oil or water lines
  • Power venter or chimney problems
  • Vacant or unattended premises or inaccessible areas
  • Fuel tank failure or water or sediment in the oil tank
  • Lack of oil or service when caused by customers' failure to make payments when due or when the customer is not on automatic delivery
  • A/C related parts are not covered. If the part is used for both heating and A/C, you will be charged the difference between the heating-only part and heating/AC part
  • Lack of preventative maintenance
  • Equipment damaged by power surges or portable home generators

If a part is not covered then the labor is not covered.

This agreement also does not cover services, repair, or replacement of parts required as the result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism, and freeze-ups. Furthermore, Santoro Oil and its affiliates are not liable for the inability to supply parts that are no longer available due to obsolescence.

The acceptance of all service plans by Santoro Oil are contingent upon inspection of your heating system by a member of our Service Staff. Any defective parts, or systems,not up to code, will be not be covered under the plan.