SERVICE PLANS

The Supreme Plan provides the same annual maintenance as the Deluxe Plan and extends your coverage to include components of the distribution system. The Supreme Plan covers all the parts covered by the Deluxe Plan plus the following:

Please Note: Oil lines are not covered by ANY of our service plans.

We'll perform an annual tune-up on the water heater and replace covered parts that are worn through normal wear and tear. This plan is available ONLY with a service contract for a boiler or furnace.

Oilheat storage tanks are durable and well designed, but they eventually need to be replaced. Santoro Oil helps customers reduce the cost of replacing their Oilheat storage tank through our Tank-Guard® Program. Through the Tank Guard® program, if your tank needs to replaced, you will receive a $2000 credit towards the replacement of a new tank and will be responsible for the remaining cost of the tank. For an additional level of protection, we have introduced a tank tray that can be installed under the tank to catch any oil spills, leaks, or drips.

For details visit the Tank Protection section of our Oil Tank page.

Notes:

1.) All oil supply and return lines between the oil supply tank and oil burner are not covered by any service plan. However, to have any service plan your oil line MUST be protected per Massachusetts Codes 527 CMR 4.04e.


2.) No policy will be issued for outdated and/or obsolete equipment which will be determined by Santoro Oil inspectors.

3.) Tank Guard is only available for tanks under their original manufacter's warranty. Other terms and restrictions may apply.

The Service Plans offered are intended for the ordinary residential or comparable-sized commercial burner. These plans are only available to customers who are on automatic delivery and purchase their entire heating fuel requirements, with a minimum of 450 gallons annually, from Santoro Oil and its affiliates. Santoro Oil has the right to cancel this agreement without notice if your account is more than 30 days past due.

Each Service Plan is effective for one full year from date of acceptance. The annual tune-up of the burner may be performed at the end of the plan year.

It is agreed that if any tax or other charges are imposed by a government authority with respect to sale, delivery or use of products covered under this agreement, it will be added to the price to be paid by the customer.

Your service plan will be automatically renewed for a like term unless you request otherwise. Such renewal shall be subject to any price changes made by Santoro Oil and its affiliates. This agreement is not written on a prorated basis and no refund will be given if canceled prior to the expiration date. We reserve the right to rescind or cancel this agreement without notice if any of the conditions set forth are not met.

Charges for labor and/or parts arising from service performed prior to acceptance of this agreement may only be covered at the sole discretion of Santoro Oil and its affiliates. A surcharge can be assessed for Saturday cleaning appointments.

Emergency service is defined as having no heat or hot water.

Service plans do not cover parts or labor when failure is due to the following:

If a part is not covered then the labor is not covered.

This agreement also does not cover services, repair, or replacement of parts required as the result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism, and freeze-ups. Furthermore, Santoro Oil and its affiliates are not liable for the inability to supply parts that are no longer available due to obsolescence.

The acceptance of all service plans by Santoro Oil are contingent upon inspection of your heating system by a member of our Service Staff. Any defective parts, or systems,not up to code, will be not be covered under the plan.