March 16, 2020
Ron Kwolek - Barrington, RI
Review Score: 5/5
Customer Since 2000
Kim, along with the other technician who assisted, appeared to be very knowledgeable and worked very well together in attempting to determine what the problem I was having with my boiler. It appears that my boiler of 42 years is showing signs of 'old age' as is evidenced by the creation of more than usual noise when the circulator is activated.
It was explained that primarily due to the age of the boiler, I would probably need to replace it in order to eliminate the issues. Although they both agreed that the current boiler I have is still efficient, it was likely that I would probably need to replace it within the next year or two. Kim advised me that she would pass this on to the appropriate source and I would be contacted by the sales team as to what the next steps would be.