Service Plans
Currently, we offer two different full service protection plans to cover your heating equipment (Deluxe and Supreme) with varying degrees of increased coverage to all customers on automatic delivery.
We now also offer our new TankGuard® program which provides protection for your fuel oil tank. Please click HERE for information on this valuable new product.
Please note that service plans may be included in a budget plan.
In addition to our service plans, we offer residential Oil Fired Water Heater Coverage and Professional Air Conditioning Tune-up, both of which can be added to any protection Plan for an additional charge.
And, keep in mind that Hot Water Heater plans are insured separately.
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| SUPREME |
- This plan includes our Deluxe Protection Plan plus necessary repair of the following additional parts, including labor.
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Air Scoop
Ball Valves
Blower Bearings
Boiler Drain
Circulator Complete
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Combustion Chamber
Expansion Tank
High Vents
Hot Water Mixing Valve
Low Water Cut Off
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Pressure Reducing Valve
Purge Valve
Radiator Vents
Relay 8182 D
Relay Control 8182 H
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Relief Valves
Tank Gate Valves
Water Feed Valve
Water Flow Check Valve
Zone Valve Complete |
General Terms and Conditions For Service Contracts
The protection plans offered are intended for ordinary residential or comparible sized commercial burners. These plans are only available to customers who are on automatic delivery and purchase their entire fuel requirements, with a minimum of 450 gallons annually, from Santoro Oil Company and its affiliates.
Each protection plan is effective for one full year from the date of acceptance.
It is agreed that if any tax or other charges are imposed by a government authority with respect to sale, delivery or use of products covered under this agreement, it will be added to the price to be paid by the customer.
This agreement will be automatically renewed for a like term, unless a 30 day written is given by either party prior to the expiration date.
Such renewal shall be subject to any price changes made by Santoro Oil Company and its affiliates.
This agreement is not written on a pro-rated basis and no refund will be given if cancelled prior to expiration date.
Charges for labor and/or parts arising from service performed prior to acceptance of this agreement may only be covered at the sole discretion of Santoro Oil Company and its affiliates.
A surcharge will be assessed for Saturday cleaning appointments.
Santoro Oil Company and its affiliates have the right to modify the General Terms and Conditions for Service Contracts at any time.
Exclusions:
Service Plans do not cover parts or labor when failure is due to the following:
- Customer leaving switch off or setting the thermostat too low to operate unit.
- Frozen or gelled oil lines.
- Power Venter or chimney problems.
- Vacant or unattended premises or inaccessible areas.
- Fuel tank failure or water or sediment in the oil line.
- Lack of oil or service when caused by customers' failure to make payments when due or when customer is not on automatic delivery
- A/C related parts are not covered. If the part is used for both heating and A/C, you will be charged the difference between the heating only part and the heating / A/C part.
This agreement also does not cover services, repair or replacement of parts as a result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism and freeze-ups.
Furthermore, Santoro Oil Company and its affiliates are not liable for the inability to supply parts that are no longer available due to obsolescence.
The acceptance of all contracts by Santoro Oil Company are contingent upon inspection of your heating system by a member of our service staff.
Any defective parts, or systems not up to code, will not be covered under the contract.
