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Service Plans for Your Boiler or Furnace
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A Service Plan from Santoro Oil ensures that your heating system gets the periodic preventative maintenance it needs to run smoothly. Currently, we offer two different full service protection plans to cover your heating equipment (Deluxe and Supreme) with varying degrees of increased coverage to all customers on automatic delivery.
We now also offer our new TankGuard® program which provides protection for your fuel oil tank. Please see below for information on this valuable new product.
Please note that service plans may be included in our SmartPay budget plan. Please keep in mind that Hot Water Heater plans are insured separately.
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Deluxe Service Plan (our most popular plan)
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• Inspection, cleaning, lubricating, and adjusting the oil burner and controls every 12 months or 800 gallons, whichever is greater.
• Thorough inspection of Boiler/Furnace interior and exterior and exterior surfaces, plus inspection of fire box area.
• Replacement of standard air filters, oil filters and the nozzle every 12 months or 800 gallons, whichever is greater.
• Efficiency test performed with proper instruments for maximum efficiency.
• The necessary repair or replacement of all parts and controls needed for maximum efficiency and safe operation of your heating equipment, including labour, as listed below.
A Santoro Oil technician will thoroughly clean and tune your system and perform an efficiency test. If any of the covered parts are defective due to normal wear and tear, we'll replace them. Free replacement of burner or control parts that become defective due to normal use is included. We'll perform an annual tune-up on your oil-fired boiler or furnace, including replacement of the following parts at no cost if they are worn from normal usage:
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• Standard Air Filters
• Anti Hum Device
• Aquastat
(8182D & 8182H not covered)
• Barometric Draft Damper
• Blast Tube
• Blower Electric Switch
• Blower Fan Belt
• Blower Motor (heat only)
• Blower Pulley
• Burner Coupling
• Burner End Cone
• Burner Switch
• Cad Cell Assembly
• Cad Cell Eye
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• Cad Cell Relay
• Circulator Coupling
• Circulator Electrical Switch
• Circulator Motor (old style)
• Circulator Motor Mounts
• Circulator Relay (single zone)
• Combustion Fan
• Combustion Head
• Delayed Oil Valve Coil
• Electrical Wiring
(wiring within 6' of system only)
• Electrode Assembly
• Emergency Switch
• Fan & Limit Control
• Fill Cap
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• Firomatic Switch
• Flare Fittings
• Flue Pipe
• Fuel Oil Filter Cartridge
• Gauge Glass & Washer
• Glass Gauge
• High Limit Control
• High Voltage Wiring
• Ignition Leads
• Ignition Transformer
• Low Voltage Wiring
• Mounting Flange Gasket
• Nozzle
• Nozzle Adapters
• Nozzle Assembly
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• Nozzle Line
• Oil Burner Motor
• Oil Burner Pump
• Oil Burner Strainer
• Pressure Control
• Reverse Aquastat
• Solenoid Valve
• Stack Relay
• Tank Gauge
• Thermostat (heat only)
• Transformer
• Unifil Adaptor
• Vent Cap
• Zone Valve Powerhead
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Please Note: Oil lines are not covered by ANY of our service plans. Water parts are not covered by this particular service plan. For additional coverage on water parts please see our Supreme Service Plan.
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Supreme Service Plan
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The Supreme Plan provides the same annual maintenance as the Deluxe Plan and extends your coverage to include components of the distribution system. The Supreme Plan covers all the parts covered by the Deluxe Plan plus the following:
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• Air Scoop
• Ball Valves
• Blower Bearings
• Boiler Drain
• Circulator (complete)
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• Combustion Chamber
• Expansion Tank
• High Vents
• Hot Water Mixing Valve
• Low Water Cut Off
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• Pressure Reducing Valve
• Purge Valve
• Radiator Vents
• Relay 8182D D
• Relay Control 8182H
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• Relief Valves
• Tank Gate Valves
• Water Feed Valve
• Water Flow Check Valve
• Zone Valve Complete
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Please Note: Oil lines are not covered by ANY of our service plans.
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Oil-Fired Water Heater Plan
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We'll perform an annual tune-up on the water heater and replace covered parts that are worn through normal wear and tear. This plan is available ONLY with a service contract for a boiler or furnace.
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• Aquastat
• Barometric Draft Damper
• Burner Coupling
• Burner End Cone
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• Burner Fan
• Burner Motor
• Cad Cell
• Emergency Switch
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• Firomatic Oil Valve
• Firomatic Thermal Switch
• Flue Pipe
• Fuel Oil Filter
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• Fuel Oil Pump
• Temp/Pressure Relief Valve
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TankGuard Program
Oilheat storage tanks are durable and well designed, but they eventually need to be replaced. Santoro Oil helps customers reduce the cost of replacing their Oilheat storage tank through our Tank Guard Replacement Program. If your oil tank leaks, we will replace it with a standard tank (up to 330 gallon capacity) at no cost to you.
For details and pricing, call us at 401-942-5000 or contact us via email.
Notes:
1.) All oil supply and return lines between oil supply tank and oil burner are not covered by any service plan. However, to have any service plan your oil line MUST be protected per Massachusetts Codes 527 CMR 4.04e.
2.) No policy will be issued for outdated and/or obsolete equipment which will be determined by Santoro Oil inspectors.
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General Terms & Conditions
The protection plans offered are intended for ordinary residential or comparable sized commercial burners. These plans are only available to customers who are on automatic delivery and purchase their entire fuel requirements, with a minimum of 450 gallons annually, from Santoro Oil and its affiliates. Santoro Oil has the right to cancel this agreement without notice if your account is more than 30 days past due.
Each protection plan is effective for one full year from the date of acceptance. The annual cleaning for the burner will be done at the end of the contract year.
It is agreed that if any tax or other charges are imposed by a government authority with respect to sale, delivery or use of products covered under this agreement, it will be added to the price to be paid by the customer.
Your service plan will be automatically renewed unless you request otherwise or if general conditions are not met. Such renewal shall be subject to any price changes made by Santoro Oil and its affiliates. This agreement is not written on a pro-rated basis and no refund will be given if cancelled prior to expiration date.
Charges for labor and/or parts arising from service performed prior to acceptance of this agreement may only be covered at the sole discretion of Santoro Oil and its affiliates. A surcharge will be assessed for Saturday cleaning appointments.
Santoro Oil and its affiliates have the right to modify the General Terms and Conditions for Service Plans at any time.
Exclusions
Service plans do not cover parts or labor when failure is due to the following:
• Customer leaving switch off or setting the thermostat low to operate unit
• Frozen oil or water lines
• Power ventor or chimney problems
• Vacant or unattended premises or inaccessible areas
• Fuel tank failure or water or sediment in the oil line
• Lack of oil or service when caused by customers' failure to make payments when due or when customer is not on automatic delivery
• A/C related parts are not covered. If the part is used for both heating and A/C, you will be charged the difference between the heating only part and the
heating A/C part
• Lack of preventative maintenance
• Equipment damaged by power surges or portable home generators
Note: If a part is not covered then the labor is not covered.
The agreement also does not cover services, repair or replacement of parts as a result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism and freeze-ups.
Furthermore, Santoro Oil and its affiliates are not liable for the inability to supply parts that are no longer available due to obsolescence.
The acceptance of all service plans by Santoro Oil are contingent upon inspection of your heating system by a member of our Service Staff.
Any defective parts, or systems,not up to code, will be not be covered under the plan.
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